Terms and Conditions

Who

Welcome to The Far End Surf House ( refered as “The Far End Surf House” “Far End Surf House”, “we,” or “us”). Oceano Tagarela LDA is official name.

Definitions

1.1 The following terms and definitions shall have the meaning in these Terms as set forth in this provision: “Activities” The Activities provided at the destination and included in the Package, such as surf lessons etc. The Activities may be provided by The Far End Surf House or an affiliate, a partner or subcontractor to The Far End Surf House. ”Agreement” These Terms, the Booking Confirmation and other brochures, catalogs and printed materials provided by The Far End Surf House. ”Booking Confirmation” The confirmation of the Traveler’s booking of a Package sent to the Traveler if the booking is accepted. ”Website” The Far End Surf House website https://farendsurfhouse.com ”Package” The Far End Surf House provides Packages to the Traveler. Package refers to an arrangement that has been designed before an agreement is reached and which consists of: transport and accommodation, or any of these services in combination with any tourist service that is a non-essential part of the arrangement and which is not directly linked to transportation or accommodation. In addition, it is a condition that the event lasts more than 24 hours or includes overnight stays and is sold or marketed for a common price or for separate prices linked to each other ”Terms” These Terms and Conditions (this document). ”Traveler” Natural persons and businesses who buy The Far End Surf House services and products (you).

Booking

2.1 By booking a Package you acknowledge that you have read, understand and agree to be bound by these Terms. 2.2 When a booking has been submitted to The Far End Surf House, The Far End Surf House will send you a Booking Confirmation immediately after pressing the “confirm” button in the booking system. The booking is binding upon both parties only when such Booking Confirmation has been sent to you. 2.3 If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your booking, notifying The Far End Surf House if any changes or cancellations are required and keeping your party informed. 2.4 Anyone under the age of 18 on the date of first travel is considered to be a minor. All bookings made by a minor traveling without a parent or guardian require the written consent of a parent, guardian or any other person who is required by applicable law for any minor to travel. 2.5 Anyone booking a booking under a 3rd party group organizer such as a university, school, company etc might have additional terms specified separately in the organizers contract and it is the organizers responsibility to inform the travelling party of these terms if they affect the traveller in any way or form. 2.6 Group guest list information will be shared with the group organizer, hereunder booking number, payment status and contact information. 2.7 Before invoicing a group organizer where group organizer take full responsibility for the total payment of the group, privacy statement as well as terms and conditions will be shared with the group organizer for pre-approval. 2.8 Any participant by confirming a booking will also confirm and accept our terms and conditions, data protection policy and package travel agreement visible in the last booking step of the order. 2.9 Group organizer takes on the responsibility of accepting these terms on behalf of their travel group.

Obligations of Traveller

3.1 The Traveler is responsible for having a complete and valid passport and other documents necessary for the fulfillment of the Package and, if circumstances require, visa and required vaccinations. 3.2 Travelers are individually obliged to acquire travel insurance that covers medical treatment. The Activities that are offered through The Far End Surf House includes a certain risk (even with the presence of instructors/guides), and it is the Traveler’s own responsibility to make sure their insurance covers injuries caused by the Activities The Far End Surf House any affiliate or subcontractors to The Far End Surf House offers at any given destination. 3.3 The Traveler is responsible for booking flights and / or other transport to the destination stated at the time of booking of the Package. The Traveler shall, when booking a Package, inform The Far End Surf House of their nationality, in order for The Far End Surf House to fulfill its obligation to inform about any passport and visa requirements. The Far End Surf House obligation to provide information regarding passport and visa requirements, only apply in relation to EEA citizens. 3.4 The Traveler shall immediately after receiving the Booking Confirmation, go through the Booking Confirmation, tickets and other travel documents and make sure that the information is in accordance with the Agreement and that the name is spelled in the same way as it is in the passport. 3.5 The Traveler shall immediately inform The Far End Surf House of any changes to the Travelers contact information, such as address, e-mail address, telephone number, errors in spelling or other information relevant to The Far End Surf House’s opportunity to contact the Traveler. 3.6 The Traveler shall behave and not in any way impair the comfort and enjoyment of the other members of the Package. The Far End Surf House reserves the right to withdraw any booking, service or Activity made and/or to decline or refuse any individual as a member of the Package, if it appears, at The Far End Surf House discretion, that such individual is likely to endanger the health or safety, or impair the comfort and enjoyment of the other members of the Package.

Price and Payment

4.1 Payments from clients can be made against credit/debit cards, paypal payments or direct bank transfers to our IBAN account and can be divided into 2 payments; consisting of a deposit of 25 % and the remaining amount, 75 %. The remaining 75 % has to be paid in full 60 days prior to arrival at the latest to avoid cancellation of booking and loss of deposit. The Far End Surf House will send out a payment reminder for this one week prior to payment due date to the travellers given email. The traveller has at all times access to their invoice / payment status and payment method via their guest log in given at time of booking. 4.2 Companies and large group bookings will also have the option to pay against invoice. When booking a Package a deposit of 25 % of the total price is to be paid immediately. The remaining 75 % of the value is set to be paid within 60 days prior to the arrival date. When payment is made against invoice, which is offered only for agents and group travels, the Traveler will receive one invoice, with two different payment dates; one for the deposit of 25%, and the other payment date is for the remaining 75% of the booking value. 4.3 Please note that if the Package is purchased less than 60 days prior to arrival, full payment is due at the time of booking. The booking is a preliminary reservation until payment is received, and can be subjected to cancellation. 4.4 If the terms of payment listed above are not withheld, The Far End Surf House have the right to regard the booking as annulled, and can prospectively sell the booking to someone else.

Open Purchase Policy

5.1 The Far End Surf House offers a 14 day full refund policy on this purchase when purchased more than 21 days prior to the arrival date of the Package, and a 3 day (72 hours) full refund policy when purchased 21 or less days to the arrival date of the Package. You will get the full amount refunded if you wish to use this open purchase policy. The policy is only valid by sending us a written cancellation with the order number included within the time limit stated above. 5.2 Send a written refund request to info@farendsurfhouse.com and we will refund you the purchase within 14 days from the cancellation date. 

Transfer of Package

6.1 The Traveler has the right to transfer the Package to another person, if this person complies with these Terms and the Agreement and fulfills the conditions of participation in the Package, for an administration fee of 25€. The prerequisite is that The Far End Surf House is notified within a reasonable time before departure. The right to transfer the Package may be limited, in whole or in part, by us if a transfer is not possible due to conditions imposed by subcontractors. Restrictions on the right to transfer a Package shall always be clearly stated in the Agreement. 7.2 The Traveler and the person to whom the Package is transferred are jointly and severally liable for the amount remaining to be paid for the Package and for all additional costs resulting from the transfer. In addition, we are entitled to reasonable compensation for the extra work and additional costs we incur as a result of the transfer.

Travellers right to cancel

7.1 The Traveler’s cancellation of the Package must be done in writing, either by mail or e-mail to the addresses listed in these Terms. Send us a written cancellation with the number of your Booking Confirmation and your bank account number included, and we will refund the amount within 2 weeks from the cancellation date. 7.2 Please note the 14-day open purchase policy as stated in section 5 above. 7.3 The date of which The Far End Surf House receive the cancellation will be crucial for the amount of the refund / the Traveler’s payment responsibilities. Cancellation in days before departure: Percentage of total refund: From 61 days or more to arrival; 75% (you will be charged 25 % of the total amount) Under 30 days to arrival: 0% (you will be charged 100 % of the total amount).

The Far End Surf House right to cancel

8.1 The Far End Surf House has the right to cancel the booking and retain the deposit if payment has not been made in full within 60 days of arrival. It’s important to place payment on the payment due date (60 days prior to arrival). 8.2 If you have been offered an invoice payment it’s important that you place payment at the very latest 1 week PRIOR to payment due date, to ensure that payment is registered on your booking at the time of the payment due date. A delay of 1 week when paying via bank transfer is considered normal procedure and therefore a payment a week prior to due date is necessary when paying with bank transfer.

Participation in activities

9.1 Please note that sometimes The Far End Surf House only acts as an intermediary and does not organize or perform the Activity at the destination. Activities may be organized and performed by an affiliate or subcontractor to The Far End Surf House. 9.2 If the Activity is not organized by The Far End Surf House, The Far End Surf House is not responsible for the performance of the Activity. Different terms, regulations or laws may apply to an Activity not performed by The Far End Surf House and the relationship between the Traveler and the party responsible for the Activity. 9.3 If the Activity is not performed by The Far End Surf House, the Traveler shall be informed who the responsible party is. If the Traveler has questions, requests or complaints regarding the performance of the Activity the party responsible for the Activity should be contacted directly. 9.4 Travelers participate in all Activities on their own risk and are responsible for assessing whether a Package and/or Activity is suitable for them or not. Travelers should consult a physician to confirm their fitness for travel and participation in any planned Activities. 9.5 The Far End Surf House does not provide medical advice. It is the Travelers responsibility to assess the risks and requirements of each aspect of the Package and Activity based on their unique circumstances, limitations, fitness level and medical requirements. 9.6 In order to participate in an Activity, you must upon request provide any medical information reasonably requested by The Far End Surf House and may be required to complete The Far End Surf House medical information form available at the time of booking or at the destination of the Package. 9.7 The Far End Surf House reserves the right to deny the Traveler permission to travel or participate in any aspect of a Package  or Activity at any time and at the Traveler’s own risk and expense where The Far End Surf House determines that the Traveler’s physical or mental condition renders the Traveler unfit for travel or represent a danger to him- or herself or others. 9.7 Please note that affiliates and subcontractors organizing Activities also may require the Traveler to complete a medical information form before participating in the Activity. 9.8 The Far End Surf House is not responsible for wind, wave and weather conditions during your stay, and will have the right to cancel surf lessons, guided tours if wind, surf and weather conditions make it impossible or unsafe to run lessons as planned. Instructors and guides working for The Far End Surf House will have the full right to take decisions about whether the conditions are appropriate or not for lessons, and will also do their best to give the missing lesson(s) back at another time during your stay. The Far End Surf House will have the full right to take decisions about whether the conditions are appropriate or not for lessons, gear and rentals. Travelers cannot claim a refund because weather conditions hindering The Far End Surf House in giving safe activity lessons.

Limitation of Liability

10.1 Without limiting any other provision of these Terms, to the fullest extent permitted by law, The Far End Surf House shall not be responsible or assume any liability to any Traveler for: (a) any injury, damage, loss or delay affecting any person or property not arising from The Far End Surf House own negligence or breach; (b) any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to actions or omissions of third parties (including any applicable third party service providers); a force majeure events;  a failure by the Traveler to comply with any of his or her obligations hereunder; a failure by the Traveler to possess, obtain or maintain any travel documentation required for the Package (e.g. health certificates, visas, valid passports, etc.);  a failure by the Traveler to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times. 10.2 To the fullest extent permitted by law, our maximum liability to any Traveler for any loss, damage, cost and/or expense shall in no event exceed the amount of the Package fare paid to and received by us in respect of such Traveler.

Contact Information

If you have any questions regarding these Terms, your Booking Confirmation, refunds, general questions or other, please send us a message to  info@farendsurfhouse.com or  you can also reach us by calling 00 372 5421 0907.

Place of jurisdiction and applicable law

The place of jurisdiction and applicable law is the legal residence of the company, OCEANO TAGARELA LDA. Any legal claim against the OCEANO TAGARELA LDA will be governed in all respects by and in accordance with the laws of Portugal and to in the Lisbon court of law.

Legal Residence of OCEANO TAGARELA LDA is established in Rua do Bolardo 4, Nadrupe, Lourinha, Portugal.